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Trading Terms

PAYMENT METHODS:

In order to ensure our customers the best possible prices, we are strictly prepaid only.  Pets On The Park does not offer credit terms or run accounts. Goods are only dispatched upon receipt of full payment.

We accept Paypal, MasterCard, Visa, personal cheques (subject to clearance) & money orders. Personal cheques take 3 working days to clear, therefore payment by cheque will delay dispatch of your order by up to 3 working days.

While we aim to meet all customer orders, we reserve the right to refuse to process some credit card orders if we feel there is a high risk of credit card fraud. In these instances you will be invited to complete your purchase using a bank cheque, direct deposit or money order.

SHIPPING:

Most orders are dispatched within 24 hours.

Should any of our products be backordered, we will contact you to advise an approximate time frame for delivery. If your order is for more than one item we will generally send the items that are in stock and backorder the other(s), with freight for the backordered delivery at our cost.

Orders are shipped via Australia Post or Fastway couriers.

RETURNS POLICY:

If for any reason you are not satisfied with your purchase from Pets On The Park
returns will be accepted for a full refund, provided that goods are:
a) unused, undamaged & able to be resold, in their original, unopened manufacturer’s packaging.
b) received at our office within 10 days of invoice date.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Freight & handling costs remain the responsibility of the customer & are not refundable, except in the case of faulty goods or incorrect dispatch.

PRICING POLICY:

Pets On The Park reserves the right to correct pricing errors, and prices are subject to change without notice. Should a pricing error or unforeseen price increase occur, you will be advised prior to any processing of payment or dispatch of goods.

SECURITY:

This website uses industry-standard 128 bit SSL encryption, so you can shop with complete peace of mind.

BACKORDERS & DISPATCH DELAYS:

We endeavour to stay in stock of items listed on this site, however in the unusual case where we cannot supply the requested item, we will contact you to advise delayed delivery timing, alternative products, or the option to cancel.

WHOLESALE ENQUIRIES:

Pets On The Park is only able to wholesale the EQyss Grooming Products & Fourflax Flax Seed products to businesses with an ABN relating to horse & pet businesses.

SHOW / EVENT SPONSORSHIP:

Pets On The Park has a policy of only considering sponsorship requests from existing, long term clients.

PETS ON THE PARK & YOUR PRIVACY:

We are committed to protecting your privacy & will only use the information that we collect about you, lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

Pets On The Park will under no circumstances divulge or sell your personal details to any third party. Your personal information is held securely in accordance with our internal security policy and the law.

If you should have any queries about Pets On The Park and your privacy, please contact us.

© COPYRIGHT:

This website is protected by Copyright in its entirety. Reproduction of any information or images therein is prohibited without the written consent of Pets On The Park. Legal action has on several occasions been taken against persons illegally replicating material from this site for commercial gain. If you remove material from this site for commercial purposes, you can expect to be contacted by our company solicitor. Current penalties for breach of Australian copyright laws include fines of up to $60,500 and/or up to five years jail for individuals, and $302,500 for corporations.

Our images are watermarked, and wording of product information on this site does not exactly match manufacturer's wording. These measures have been undertaken in order for us to easily identify & prosecute breaches of Australian copyright law.

DISCLAIMER:

All product technical information within this website is based on manufacturer's claims. Whilst all care is taken,  Pets On The Park assumes no liability for any incorrect or misleading information provided by manufacturers, or for any errors made whilst transcribing manufacturer's product information to this website. Products purchased from Pets On The Park should only be used in accordance with instructions on the label. Pets On The Park will not be responsible for damages of any nature resulting from use of or reliance upon this information.

Pets On The Park disclaims responsibility for losses occurring due to delays in product shipment, and the use or misuse of products purchased from this company.

RESERVATION OF TITLE:

All goods remain the property of Pets On The Park until paid for in full.