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ABOUT
US:
Our products are available for
delivery only, as we do not have a shopfront. We do sometimes make
excemptions for pick-ups by prior arrangement. By not operating
from a shopfront, we keep our overheads to a minimum & can pass these
savings on to you.
PAYMENT
METHODS:
In order to ensure our customers the
best possible prices, we are strictly prepaid only. Pets on
the Park™ does not offer credit terms or run accounts. Goods are
only despatched upon receipt of full payment.
We accept MasterCard, Visa,
Bankcard, personal cheques (subject to clearance) & money
orders. Personal cheques take 3 working days to clear,
therefore payment by cheque will delay despatch of your order by up to 3
working days.
Cash payments are accepted upon
delivery of local orders.
SHIPPING:
Most orders are despatched within 48
hours.
Should any of our products be
backordered, we will contact you to advise an approximate time frame for
delivery. If your order is for more than one item we will generally send
the items that are in stock and backorder the other(s), with freight for
the backordered delivery at our cost.
Orders are shipped via Australia
Post or Fastway couriers.
RETURNS
POLICY:
If for any reason you are not
satisfied with your purchase from Pets on the Park™,
returns will be
accepted for a full refund, provided that goods are:
a) unused,
undamaged & able to be resold, in their original, unopened
manufacturer’s packaging.
b) received at our office within 7 days of
invoice date.
Freight & handling costs remain the
responsibility of the customer & are not refundable, except in the
case of faulty goods or incorrect despatch.
Returns Policy on
Dog
Rugs: Please be sure
of your dog's size before ordering. Freight charges for returning incorrectly
sized rugs are the responsibility of the customer. Rugs returned
must be in a saleable condition. We do not accept returns on rugs
that are dirty, covered in hair, or have been
wet.
PRICING
POLICY:
Pets on the Park™ reserves the right
to correct pricing errors, and prices are subject to change without
notice. Should a pricing error or unforeseen price increase
occur, you will be advised prior to any processing of payment or despatch
of goods.
Pets on the Park™ endeavours to keep
its prices highly competitive and very close to wholesale. We do not
offer a price matching policy for any products found cheaper
elsewhere.
SECURITY:
This website uses industry-standard
128 bit SSL encryption, so you can shop with complete peace of
mind.
INTERNATIONAL
ORDERS:
Please check with your
local customs authority prior to ordering as some countries do not allow
certain animal or plant based products to be accepted into the
country.
We do not accept responsibility for
products seized upon arrival.
PETS ON THE
PARK™ & YOUR
PRIVACY:
We
are committed to protecting your privacy & will only use the
information that we collect about you lawfully. We collect information
about you for 2 reasons: firstly, to process your order and secondly, to
provide you with the best possible service.
Pets on the
Park™ will under no circumstances divulge or sell your personal details to
any third party. Your personal information is held securely in
accordance with our internal security policy and the
law.
If you should
have any queries about Pets on the Park and your privacy, please contact
us.
©
COPYRIGHT:
This website is protected by
Copyright in its entirety. Reproduction of any information or images
therein is prohibited without the express consent of Pets on the
Park™. | 
