Shipping Policy

Shipping

Dispatch

Please allow 2-5 days for order processing and dispatch.

Pets On The Park endeavour to dispatch your order as quick as possible. Regular in-stock items will be dispatched within 48 hours. However, less regularly purchased  products may take between 2-5 days to dispatch. We will contact you of any substanial delays in the dispatch process.  All of our products are delivered either via Australia Post or Fastway Couriers. Local orders are Free delivery and quickly delivered by our own drivers. Pick up available by prior arrangement.

Please be aware that Pets On The Park is not responsible for any lost or stolen packages, or any extra charges or fees incurred for posting to an International country.

Local Orders (any weight):

Free delivery to the Sydney suburbs of Dural, Glenhaven, Cherrybrook, Castle Hill, Baulkham Hills, Kellyville, Kenthurst, Annangrove, Galston, Glenorie, Northmead, West Pennant Hills & Glenwood. Please note to receive free delivery in these areas a street address must be provided, no post office boxes.

Within Sydney (up to 25kg - Fastway Couriers:   up to 22kg - via Australia Post):

Estimated Delivery Times

Once order has been processed and packed:

* Sydney: 1 Business day

* Melbourne & Brisbane 2-4 Business days

* Perth 5-7 business days

* Regional areas such as ( Newcastle & Wollongong & Gold Coast) 2 -4 Business days

* Remote regional areas: Could take up to 2 weeks.

Peak times such as Christmas and New Years delivery  times could double.

Authority To Leave

We understand that it is not always possible for you to be home to accept a delivery.  In this situation you might choose to have your order sent to your work address.

Alternatively, you could choose 'Authority To Leave'. By choosing this option the delivery driver will leave your parcel in an area of your choice, which could be on the front porch, out of sight of the road.

However, if you choose 'Authority To Leave' and the parcel is taken fron your address, neither Pets On The Park or Fastway Couriers take responsibility for the parcel theft and will not cover any loss incurred using this delivery option. It is advisable to take this into consideration when choosing this option. You can leave a message at the checkout to advise where to the leave parcel.

Parcel Tracking

We will ship your order with either Aust. Post or Fastway Couriers to ensure prompt delivery to your workplace or home. Orders are dispatched from Pets On The Park with a tracking number. We will send the tracking number once your order has been dispatched so you may keep track of your order. Simply go to either www.fastway.com.au or www.auspost.com.au & punch in your number to check on the progress of your order.

 

When you place an order, you can estimate the shipping cost with the shipping calculator. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use; all weights will be rounded up to the next full kilogram.

Dangerous Goods:

 Products that are either flammable or packaged as aerosols are classified by Australia Post as dangerous goods. We have an arrangement with Australia Post by which we are able to ship dangerous goods. However they can only be shipped by road, meaning that slower than normal delivery can be expected for these products.